support manager

Support Manager

To £45,000

Due to a planned internal promotion, we have the requirement for a Software Support Manager to join the team and manage the Business Central and MS Dynamics CE support team. The key things we are looking for with this hire are:

• Proven experience in a software support or technical support management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• In-depth knowledge of software troubleshooting and technical problem-solving.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Experience of D365 CE and/or Business Central would be advantageous, but not essential.

The dedicated support team will be themselves and two/three permanent full time support people. We then rotate all consultants (consultants at all levels from junior through to SA's) on to support at various times to help and assist.

The role is remote with one day each month in the office.

This is for managing the full support team, so CE and BC. Knowledge of the systems isn't really important. It is more about the organisation of the support tickets and ensuring that customers are always kept up to date (not by them, but by the person assigned the support ticket) and that they are communicating with people like the operations director to ensure that the correct amount of support resource is being allocated for the level of support cases open, etc…