Account Manager

The Account Manager will be responsible for developing relationships with our growing customer base. You will be their point of contact and their advocate within the Customer Success Office. Your duties will include:

• conducting regular business reviews & customer meetings
• providing detailed proposals for new requirements
• introducing new products and services
• assisting with complex helpdesk issues
• working with other CSO personnel to deliver an optimum service to your account.
• holding annual service level reviews with assigned Customers
• meeting performance targets including revenue, credit control, interactions etc.
• ensuring internal record keeping and reporting systems are kept up to date.
• working with team members to develop and undertake marketing campaigns.
• maintaining positive relationships with existing Customers with a view to providing future case studies /reference visit

The right person for this role will have a deep interest in developing and maintaining positive relationships with senior personnel and business owners while identifying potential opportunities.

Skills and Abilities

A person that has some of the following skills and abilities would be at a distinct advantage:

A systematic approach to work with a "can do" attitude

Must demonstrate initiative, with the ability to work independently or as part of a team

You:

A minimum of 2 years commercial Sales/ Customer experience

Strong understanding of application software ideal ERP solutions

Proven track record of achieving targets in a competitive environment.

Some knowledge of Accounting Software

Full Clean Drivers Licence