Application Support, 1st Line Support Accounting & ERP Software

Application Support Consultant, 1st Line Support Analyst - Accounting & ERP Software

Applications Support Consultant with accounting software experience, salary to £30k plus 5 weeks' holiday, company benefits and cross training. They appreciate the need to balance life and work, and you can work from home occasionally. This role is mainly office based and is in West Yorkshire near York and Harrogate and Wetherby, working for a mid-sized successful and independent software reseller.

This is a new 1st Line Support role for someone with experience of supporting standard accounting software packages such as Sage 50, Pegasus Opera, Iris Exchequer, Sage 200, Sage Line 500, Dynamics NAV, Access Accounts, UNIT4, Access Dimensions, Dynamics GP, SunSystems, PS Financials, Oracle eFinancials, Kerridge, Pinewood, JDE, Agresso, SAP Business One, Coda, COA or similar.

You will be part of a busy, friendly 1st and 2nd Line Support / Helpdesk team looking after and solving clients' problems by telephone, email and remote connection. Currently they have 7 people in the Application Support group, plus Implementation Consultants, Software Trainers, Project Managers and back office staff.

Candidates will have worked in a similar Accounting or ERP Support role answering queries efficiently with regards to accounting software packages, and liaising with the software vendor where required, or you may have been supporting accounting software within an end user internal role. It is essential that you have an excellent telephone manner, attention to detail, excellent customer service skills, and good knowledge of accounting and finance software. You will get full cross training to Sage 200 plus other accounting and ERP solutions.

This is a solid, financially strong company that has been in business for over 20 years and support hundreds of accounting and ERP software clients in a wide variety of business sectors. Excellent career opportunities with the opportunity to move into software implementation and consultancy or software training in the future if you so desire. Great team spirit and really nice people to work with!

Please get in touch with Jake King or Carolyn MacLurg at Ambis Resourcing for further information or send your CV across to us as soon as possible.