Junior Hardware Support / Technical Support, Desktop Consultant

Junior Hardware Support / Technical Support, Desktop Consultant to work for a thriving software consultancy based just north of Nottingham. You will provide 1^st Line Technical Support for Desktop Servers, Windows Servers, Exchange Server, Windows Operating Systems, Network Administration, MS Exchange, Active Directory, Office 365, VMWare and hardware and will liaise with clients over the phone, by email and by remote connection, so good communication skills are essential.

They don't expect you to have all of these skills though, and full training will be provided in areas that you are unfamiliar with. Starting salary from £20 - 25k depending on your level of experience (12 months minimum).

This is a vibrant, growing ERP software company who develop, implement and support their own SME business solution for a niche market. Their clients run ERP software, some on premise and some hosted, and some on mobiles and tablets and you will be helping in setting up hardware, and supporting all of the technical side of their installations. You need to have at least 12 months experience in a similar hardware / server/ technical support role.

This is a company where you will learn, grow and develop your technical skills in a knowledge sharing environment - and they also have fun here! Everyone is professional and committed to giving their clients the best possible support service as quickly and efficiently as possible.

Job role:

• Answering Technical Support telephone calls and emails professionally and personably
• Logging incidents clearly and concisely
• Assisting clients via remote login
• Progressing and resolving clients' problems confidently and effectively
• Coping under pressure when busy
• Meeting SLA's
• Proactive, well organised

They are looking for someone who is friendly, energetic, loves the technical aspects of IT, and has a good telephone manner and a positive attitude. You will have prior experience (at least 12 months) in a Technical Support, Hardware Support or Desktop Support role and the type of things you will have supported will be Desktop Servers, Windows Servers, Operating Systems, MS Exchange, Active Directory, Exchange Servers, Hardware, Networks, Server Administration, Office 365, Small Business Server and VMWare. You will be a team player, keen to learn and to progress with the company, and able to pick up new technologies and applications quickly.

If you fit the bill and would like to know more, please get in touch with Jake King or Carolyn MacLurg at Ambis Resourcing.