Support Consultant Dynamics NAV, Dynamics AX or CRM

Dynamics NAV, Dynamics AX, Dynamics CRM or Dynamics 365 Application Support Consultant for a superb 1st and 2nd Line Support role, office based in North Cambridge working for a leading MS Dynamics Partner who are specialists in accounting, ERP, CRM and payroll software for SME's. Base salary to £35k plus bonus, private healthcare, a dynamic friendly support team to work with and a structured career path.

This company work extensively with Microsoft Dynamics NAV, AX and CRM and offer project management, implementation, software development and support services to their client base across the UK and globally.

As a Dynamics NAV, Dynamics AX or Dynamics CRM Support Consultant you will report to the Support Manager and apply your knowledge of MS Dynamics software to resolve their clients' problems.

You will take ownership of each support query, ensure each client is kept informed of the progress of their enquiry, manage your call logs and workload and perform root cause analysis and incident management to minimise future issues. You will also give both informal and formal training to your clients where necessary.

You should have a calm approach, attention to detail, good troubleshooting skills and a passion for excellent customer service and finding resolutions to problems. At least 12 months experience supporting MS Dynamics NAV, AX, CRM or Dynamics 365 is essential, and knowledge of other application software would be useful.

The management is superb and very approachable; they have a very friendly atmosphere here at their offices and a supportive and talented team of colleagues, always willing to offer guidance and support.

This is an environment where people work hard but have positive attitudes and are full of energy and enthusiasm.

This is an opportunity to work for a great MS Dynamics Partner with an excellent team and career progression. Please get in touch with Jake King or Carolyn MacLurg at Ambis or send us your CV as soon as possible.