First Line Support Consultant, Application Support

Application Support Consultant or Support Analyst for a new 1st Line Support role in Coventry. We are looking for a bright, friendly and outgoing Software Support Consultant with 6 months plus expereince to join a professional support team within a software consultancy who develop, sell, implement and support a niche market integrated ERP & Field Service business solution that covers CRM, job costing, accounting, order processing, reporting, rentals and marketing. Salary up to £24k plus bonus.

Their product is very successful and going from strength to strength and is a total business solution available on premise or in the Cloud. They are in the middle of a growth period and need an additional Support Analyst for the team.

You will be providing telephone, email and remote support for their ERP, Field Service & CRM solution, supporting application functionality issues and investigating faults and misfunctions, keeping your clients updated and informed of progress on their case, and liaising with developers where required.

They are looking for someone who is a good communicator, professional, client focused and a friendly team player. Your background will be in Application Support, Software Support or 1st Line Support and you will have at least 6 months' experience of ERP, CRM or Accounting software, or other business or application software such as booking software, construction software, dealer management systems, estate agents' software, legal software, payroll software, service management software, educational software, MRP software, property software, HR software, membership software or similar.

This is a superb company with a lovely atmosphere, great management and a real success story. There are real career prospects into software training and / or implementation and benefits include an attendance bonus.

They will give you full cross training to their ERP & CRM products and you will learn SQL and SQL Server which will greatly enhance your CV and future job prospects.

Please contact Jake King or Carolyn MacLurg at Ambis for more information or to apply.