Go-Live Support Consultant, ERP & SQL


This job does not exist anymore.

Try running a new search or browse our vacancies.

Or fill in the form below to receive job alerts.

https://www.ambis.co.uk/872/job2021-06-16 09:27:101970-01-01 Ambis
Job Type Permanent Full Time
Location Hemel Hempstead, Hertfordshire
Area Hertfordshire, England Hertfordshire England Hemel Hempstead, Hertfordshire
Sector ERP
Salary £35000 - £40000 per annum
Currency GBP
Start Date ASAP
Job Ref 2501777_1623835630
Description

Newly created role to be Lead Support Consultant in the go-live team of ERP software implementation projects - this is a new team that cover the start of any go-live on a software implementation project. The company is a massively successful software reseller, and their scalable, flexible cloud ERP product for SME's continues to go from strength to strength. It sells to mid-size businesses of up to 500 users, and is built on .Net and Microsoft technologies.

At the go-live stage of any software implementation, there are always a lot of urgent issues centred on customers panicking as they attempt to do things with the software for the first time. There is resistance from some of the users as they struggle to learn new software and processes, and open lines of communication between the software supplier and the client, helps them to lose the feeling that you disappear after the go-live stage. You will help with the pain of the on-boarding process.

So this role involves controlling and supporting the workflows of the team, helping people get up to speed with the software & features, and getting them through the roadblocks. So this could be dealing with initial customer issues which vary from multiple complex new user access rights and permissions, setting up security levels, glitches in the software, to writing reports, SQL querying, BI dashboards and client training.

Traditionally, the main team of application & technical support people have dealt with these problems, but this new job is for someone who really likes customers, who has ambitions to move into consulting & implementation because they like the people side, who wants to be client facing and can keep people calm and relieve their panic during the go-live and post go-live stage. It would suit someone who loves technology and support, but also loves working with customers and being their go-to person for help. So you will be a people pleaser, personable, very friendly and approachable, but switched on, motivated and ambitious.

Profile:

  • A background in Application Support of business software - so that could be ERP, or something similar such as legal software, field service, pensions, construction software, investments, payroll, workforce management, accounting software, DMS, property management or estate agents software, or anything similar
  • SQL skills for queries and reporting
  • An understanding of business processes
  • Hybrid technical and application knowledge
  • Customer training
  • Outgoing, very personable, calm, you enjoy talking to clients and easing their fears, and sorting problems
  • You think on your feet, you are ambitious, you are empathetic with people

The job is mostly office based near Hemel Hempstead, but there is flexibility for some home working days. There is a great vibe here, people stay here long term because they are recognised, rewarded and developed, and the company is continuing to grow at an incredible pace. To find out more about this great opportunity please call Jake King or Carolyn MacLurg at Ambis or send us a copy of an up to date CV.

Keywords
SectorClear
AreaClear
Job TypeClear
SalaryClear
CurrencyClear
Sign in
Register
Similar Jobs

Tips & Advice

Latest article:

Books to read:

We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential

More Details