Application Support Analyst

If you're looking for a busy role in an Application Support team, where you will be solving anything from small to complex problems for clients and will learn ERP software in depth and gain SQL skills, this could be the perfect job for you. There will be some office days, so they are looking for a candidate within an hour's drive of east Birmingham.

The company is a respected supplier of feature rich, configurable ERP software for manufacturing & distribution companies, with full integration to e-commerce and retail, enabling them to provide complete solutions for any combination of manufacturer, distributor, retailer, or web sales operation. Salary to £32k plus benefits.

They want someone who is ambitious, enthusiastic, and keen to learn, engages well with customers and can demonstrate previous experience in an application support role. That could be field service, automotive software, ERP, CRM, HR or property management software, payroll, manufacturing, MRP, WMS, dealer management, construction software, accounting solutions, membership or events software or anything similar.

Ideally you will have some knowledge of SQL, T-SQL or SQL Server, but the most important thing you can bring is professionalism, a thirst for learning, a sense of humour, real interest in business and finding out how customers companies operate, and a passion for helping customers understand their software better.

They are open minded as to your level of experience, you could be at a junior level itching for the chance to learn and improve, or someone who is accustomed to fielding complex calls, and can add strong expertise to the team. You will have to get involved with SQL, databases, and servers, so you should be keen to have a go at looking into SQL Server to do a SQL view and learning more about it.

The applications support team work on emails and phone calls and get a lot of support tickets through the online portal. Your job is to keep their ERP systems up and running, identifying issues, and helping the users get the most out of the platform. The software sits on .Net technology, and it is a very powerful and leading-edge ERP solution. Some of the clients have over 100 users across all areas of the business including manufacturing, finance & accounts, warehousing, sales & marketing, distribution, and ecommerce.

You will be joining a team of 9 application support consultants with 3 people in the technical services & support team. You will learn everything there is to know about ERP and all its modules and functions, as well as some of the techy side like SQL Server, plus you will work with customers from a wide variety of industries, so you'll gain knowledge of many types of businesses and their processes. The support manager is incredibly organised, a good guy to work for and learn from, and he is motivating, and positive.

If you'd like to know more, contact Jake King or Carolyn MacLurg at Ambis Resourcing.