Application Support - Accounting Software

Fabulous role in the application support team of a global ERP software company, who specialise in a niche sector, in which they are market leaders. They are based in Slough, but you can work from home if you wish, with occasional days in the office - so ideally, they would like you to live within an hour of Slough. You can be office based full time or half and half - they are very flexible.

There is lots of flexibility as to your level of experience too. They are very happy to hire an experienced Application Support Consultant who has good knowledge of accounting, finance, and accounts software, or has application support with an accounting background or a qualification such as AAT. Or they are just as happy to hire a fresh graduate who has done an accountancy or finance degree, has some understanding and an interest in software and would like to combine the two areas. They currently have 4 graduates in their team of 27 application support people, and those 4 all came straight from university as first jobbers and are doing very well. The wide salary range reflects your level of experience.

So you will be part of this busy first and second line support team, who are split into 3 divisions doing ERP support, payroll support and accounting support. You will be the clients' first point of contact, delivering a great support service, building up strong relationships, providing quick response via telephone, email, and web chat, meeting your agreed SLA's, documenting issues, querying data through SQL, looking at the root causes of problems, testing bug fixes and making sure wait times are kept to a minimum. You may also get involved in report building, data export, and software upgrades as you progress.

The job would suit someone who is inquisitive, enthusiastic, likes numbers and accounting and enjoys technical challenges; someone who likes to figure stuff out, is passionate about technology and software and gets a kick out of solving people's problems. You are likely to be outgoing, very enthusiastic, a stickler for detail, a thinker, and tenacious. You can bring your accounts knowledge, whether that has been gained through a degree, an accounting qualification, or accounts software support experience, and use it to provide a fantastic service to people who are grappling with problems with the software.

Career wise prospects are great, in fact the post is vacant as one of the support team has applied internally for a promotion to another division and has been accepted. So you could stay in support and progress to 2nd and 3rd line, or move sideways to a more complex division, or into software implementation, development, consulting, training or project management - all of these options are open to you in the future.

People love working here because of the approachable management, the world class software solution that the company sells and the positive team spirit. Everyone strives to be the best that they can and work together for the growth and development of the business, and for customer satisfaction every time. Get in touch with Jake King or Carolyn MacLurg at Ambis, to find out more.