Application Support, Accounting & ERP software

A successful business software consultancy is looking to add another enthusiastic, dedicated Support Consultant to their team, who has experience of supporting any ERP or accounting software solution for a permanent role near Hatfield. Working conditions are flexible, you will need to be in the office 2 to 3 days a week, with the other days home based, so there is a good work life balance, but ideally you will probably live within 90 minutes' drive to make your office days easily commutable. Salary is up to £40k, but there's room for some negotiation on that as they are very open minded.

They are a super, professional software company, extremely well run and managed, with a long history of successfully providing flexible ERP, accounting, and payroll software solutions as well as IT services and networking. They also have a bright team of developers who can customise the solutions to fit requirements, develop add-on products and software extensions, so you will find a lot of variety here in what you are supporting. Clients are in finance, manufacturing, construction, professional services, retail, distribution, and many other sectors.

Accounting or ERP application support is essential, supporting solutions such as Access Dimensions, SAP Business One, Sage 200, Dynamics NAV or Business Central, Pegasus Opera, SunSystems, Exchequer, Sage 500, Dynamics GP, Intact IQ, Epicor, PS Financials, QAD etc. or other software that has finance modules such as property management software, construction software, legal accounting software, dealer Management, fleet management software or similar.

An accounting qualification such as AAT, or a prior background working in accounts would be helpful. People stay here very long term, as they love the working conditions and the attitude of the management team; it's a very flat structure where everyone feels as important as the next person and there's no hierarchy or in-house politics. In fact, the position has become vacant as one of the support team is retiring after very long service.

You will take support requests by telephone, email and through the portal, dealing with client queries on accounting and ERP software solutions, documenting issues, using your creative thinking and problem-solving skills, and coming up with solutions. You respond to client calls with an empathetic, friendly manner, review outstanding issues, maintain quality service levels, and ensure that you keep the clients informed of progress on their cases, aiming always to provide a fix within the SLA.

Strong communication skills, the ability to multi-task, the desire to help and a personable manner will win you loyalty with the clients. You stay calm under pressure and put the client at ease when they're in a panic.

They will ensure you get professional training in their software solutions and gain the relevant accreditations that will give you knowledge and kudos and will encourage you to develop in whatever areas you are interested in. A really lovely place to work!

To know more, contact Jake King or Carolyn MacLurg at Ambis Resourcing.