Application Support, Payroll Software

If you an enthusiastic Application Support Consultant with experience of supporting clients with their payroll and HR / workforce queries, or you have worked extensively with payroll software in a payroll department, you're technically savvy and keen to move into software support, then this is a terrific company to join. Two people in the current payroll and accounts application support team, have been promoted and moved areas, so they need to replace them with a Payroll Support person and another for Accounting Software Support.

This is a home-based role for a Payroll & HR Application Support Analyst who is customer focused, has superb problem-solving skills, and can communicate with people in non-technical language and be patient and understanding with their questions. To £34k plus large company benefits. Although you can work from home, there will be the occasional need to go into the office so ideally you live within a couple of hours of the Slough area.

The job is with a leading global software provider in a niche market and their product is an ERP solution with a large payroll, workforce management & HR module. You will provide software support to a large client base across the UK. Their application support team is currently 27 people, 5 of whom specialise in payroll, HR, and workforce management support.

Your knowledge should include UK & Irish PAYE rules and legislation and you will have a good understanding of UK and Irish tax, NI deductions, pensions, pension auto enrolment, SSP, and SMP.

You will be responsible for responding to client calls and emails, logging your support cases, documenting errors, investigating bugs in the software and providing solutions to their payroll and HR queries, or escalating your cases to 2nd or 3rd line support where required. You will troubleshoot software problems, identify the root causes, and test the solutions. Plus, you'll get involved in client training and documentation for the users.

Profile:

• Experience as a Payroll Application Support Analyst or a background working in a payroll department, with a good understanding of the software and a desire to make the move to a payroll software support role
• Knowledge of UK & Irish tax, PAYE, maternity and sick pay and NI and pensions
• CIPP certification would be an advantage
• Manage support requests in line with ITIL rules
• You can interrogate problems, investigate root causes and work through queries
• You communicate empathetically with non-technical people
• Professional on the telephone and able to write effective professional emails
• Patient and understanding when dealing with payroll software queries
• An inquisitive mind and excellent problem-solving skills
• Motivated, tenacious, and able to work under pressure
• Happy to assist with client training and user documentation
• Any knowledge of the commercial construction or house building industries would be useful

This is a thriving global software company of around 350 people, who work collaboratively, and aim to give their clients the best experience they can have.

As an Application Support Consultant, you are at the front line of contact with their clients and should be able to present a professional approach and build long lasting relationships with your customers. People work hard here, but they have a lot of fun, and the environment is one where you will thrive.

For more info contact Jake King or Carolyn MacLurg at Ambis Resourcing.