ERP Support manager
| Job Type | Permanent Full Time |
| Location | Hemel Hempstead, Hertfordshire |
| Area | Hertfordshire, England |
| Sector | Support Consultant |
| Salary | £45000 - £60000 per annum |
| Currency | GBP |
| Start Date | ASAP |
| Job Ref | lv sm_1753374336 |
- Description
ERP Support Manager (ERP, Application Support, Stock Management) - Join a growing ERP software leader with clear progression routes and hybrid working!
An ERP Support Manager (ERP, Application Support, CRM, Stock Management) is required by a well-established, profitable software company based in Hemel Hempstead with nearly 30 years' experience delivering cutting-edge ERP solutions to the wholesale, distribution, and retail sectors. This team support the flagship ERP product, which is a fully configurable ERP platform used by businesses ranging from food distributors, wholesalers, builders merchants and manufacturing companies
To be successful you'll need:
- Experience managing ERP support teams (5-8 people), ideally across 1st to 3rd line support.
- Hands-on ERP application support experience (not just people management).
- Background supporting configurable ERP platforms.
- Understanding of ERP, order processing, invoicing, stock, and trade counter modules.
- Proven ability managing support escalation processes and issues.
- Exposure to AI in support environments is a strong plus.
This ERP Support Manager role offers a chance to develop within a high-growth company where training is baked into the culture. You'll be working on a highly configurable, ever-evolving ERP platform with bi-weekly product updates and extensive opportunities to build deep application knowledge.
Day to day, you'll lead and manage a support function of up to 8, including 3 team leads across all support tiers. You'll handle escalations directly, mentor the team, and drive SLA adherence. As a hands-on manager, you'll also work closely with development, project delivery, and implementation teams to align customer service with business needs.
Why apply?
- Stable, profitable software business with a 29-year track record
- Clear career path into senior operational leadership
- Hybrid working (2-3 days in modern Hemel Hempstead office)
- Work with advanced, configurable ERP software used across diverse industries
- Bonus earning potential