Accounts Assistant Super User to move to Software Support role

Accounts Assistant Super User of accounting solutions, to work in Software Support role for a successful reseller and consultancy. £25-30k plus training in their accounting and ERP solutions.

This is a specialist software company with 3 distinct business streams:

• Accounting Software Consultancy and Support
• ERP & CRM Consultancy and Support
• Selling and Supporting their own range of unique accounting software add-on's

Their continued success as a business is down to the quality of the application support services that they provide to their customers and the continued loyalty their clients demonstrate to them. So the Application Support team is a critical part of their business and it is well managed, well-staffed and a very happy environment to work in.

They need an extra Application Support Consultant as one of their support team members has been promoted into a consulting & software implementation role.

They have had great success hiring people with a strong accounting background who have been super users of the accounting and finance systems and who want enjoy the problem solving aspects of an application support role. So they are looking for someone who has worked in a large accounts team and been the "Go- to" person for queries on the software, you will be the one in your current company that trains up the new users and helps set people up with your accounting software.

Joining the Accounting & ERP Application Support team here, the people will mentor and coach you, plus you will use your support experience to learn their 2 ERP & Accounting software solutions and to help customers solve the support issues. I a Software Support role you respond to phone calls and emails from clients who have queries about using their accounting software. You often then log in remotely to their systems to help solve the problem, and go to the software vendor for more complex problem solving. You need to enjoy problem solving and helping customers with their queries. From a support role, you have the opportunity to move into implementing the software, consultancy and eventually into project management.

This is job where a positive attitude and a smile, are half way to solving each client's issue. You need to be able to engage with your clients and really listen to them, as more often than not, understanding what they are trying to do holds the key to the answer, more than knowing every nuance of the software itself.

You will have worked in an accounts office using Sage 200, Dynamics NAV, Xero, Sage Line 500, JD Edwards, SAP, QuickBooks, Coda, SunSystems, SAP Business One, MS Dynamics GP, Access Dimensions, Pegasus Opera, NetSuite or any other accounting finance solution as a super user.

If you have an interest in IT and software, and the knowledge of accounting software from being a user, this could be a great job for you.

Please contact Jake King or Carolyn MacLurg at Ambis Resourcing to apply or for more information about the role.