Application Support Consultant with ERP or Apparel Software

Application Support Consultant

ERP Software or Fashion & Apparel Software support skills for an internal role

£25-30k

This new role is for a motivated Application Support Consultant / Support Analyst with ERP software support experience to join a busy, internal software team, working for an award winning global company who are in the high-end fashion manufacturing and supply chain sector. They are based near Kettering in Norhtamptonshire, massively successful, they continue to grow and turnover is almost £100 million this year. They will pay up to £30k for the right candidate but are also happy to look at people with 12 months+ ERP software support experience around the £25k mark.

They run a specialist ERP solution for the clothing and fashion industry and there are around 300 users in the UK business. Their ERP system runs Stock Control, Manufacturing, Product Development, WMS (Warehouse Management), MRP, Production Planning, Sales Order Processing, BOM (Bill of Materials), Merchandising, Supply Chain, Sales & Marketing, CRM and Finance & Accounting, so enquiries to the Application Support team are varied and interesting.

Queries and support issues are reported in to the support team using a service desk system and your role will be to investigate the problem, find out the root cause, and solve the problem escalating it (if necessary) to the head of IT (who is a really super, knowledgeable person) or to the software vendor. You will replicate some of the issues and fix any bugs, and test any changes made to the software and you will also get involved in training users on the ERP system.

The crucial bit here is your ERP software knowledge. So they are looking for someone who has worked in application support, either for an end user in an internal role like this one, or for a software reseller or vendor and has supported ERP software such as Dynamics NAV, Epicor, NetSuite, Sage 200 or 1000, Access Dimensions, Protean, Pinewood, Kerridge, Greentree, SAP Business One, Aptean or similar.

If you have any experience supporting specialist ERP software for the fashion & apparel industries, such as Prima Solutions, Teqcontrol, InStyle, Syscom ERP, Redrose, FashionMaster, K3 Pebblestone or RMS, well that would be amazing.

But your personality will win through and if have ERP support skills, attention to detail, good problem-solving skills, you're great at organising yourself and your workload and you can form lasting relationships with the users and your colleagues, then please get in touch.

Contact Jake King or Carolyn MacLurg at Ambis Resourcing for further information.