Application Support Consultant

Application Support / Support Analyst / Support Consultant for a powerful all-in-one SaaS business software solution for small to medium sized companies that covers stock control, quotes, purchase order processing, accounting, e-commerce, CRM, sales, and much more. Based in Hemel Hempstead, the starting salary is up to £30k, although they would also look at junior support analysts at a lower salary level.

They are looking for a keen, bright and motivated candidate with experience supporting Application Software such as ERP, Accounting or Merchant's software or any other business application software such as Legal Accounting, Construction Software, Invoicing or Pricing software, Property Management Software, WFM, Retail software, Dealer Management Software or similar.

Skills needed for this role: - upwards of 12 months Application Support experience working with business application software. Really good communication skills as you will be talking to clients daily on the phone, as well as taking email support queries, good team working ability (lively, busy, friendly, fun team) along with the potential to progress into consulting, software training, pre-sales or project management. You will be a good problem solver, tenacious, and able to build relationships with your clients and cope under pressure when the support team is busy.

This role will involve joining a team of 40 Support Consultants, Implementation Consultants, Trainers and Project Managers who provide excellent service to their clients. Each member of the Support team provides full end to end support and is responsible right from the very start, from taking the call, through to fixing and sorting out the problem. This ranges from simple application crashes, posting, journal, and data entry errors through to creating full duplicate client systems and analysing and solving the problems, so you will learn how to handle support queries from start to finish.

This company has around 100 staff, an excellent working environment, solid on-going training, and great team spirit and provide a highly professional service to their clients. Career prospects are excellent, the business is financially strong, and their client base is continually growing.

If you have Software Application Support experience, either at an end user in an internal role, or with a software reseller, or vendor, and can commute to Hemel Hempstead, please get in touch with Jake King or Carolyn MacLurg at Ambis Resourcing or call us for more information on this new opportunity.