Junior Application Support Consultant

Junior Application Support Consultant, lots of career progression, plenty to learn, working for a busy, professional software company based in Coventry that sell, implement and support their own business software which is similar to an ERP solution. Salary to £20k with a review after 6 months, plus benefits including 5 weeks holiday, health care, flexible hours, and a good bonus scheme.

They are looking for a junior level person who wants to grow and is hungry to learn. You need some good, basic all-round IT knowledge, and will have gained some experience supporting any application or business software. So this could be Legal software, Field Service Management, HR or Payroll software, Salon software, Expense Management software, Time & Attendance, ERP or CRM software, Accounts solutions, Workforce Management, Construction, Dealer Management software, Events or Membership software, Property software, Supply Chain, WMS solutions, or anything similar to these.

They have recently split their support team into first and second line, this role is 1st Line Support in a team of 6 people, with focus on dealing with the inbound calls and emails. You can expect 20 to 50 calls per day. The more difficult, in depth and time-consuming problems will go to the second line team. Moving forward, this team split will give you the opportunity whilst in the 1st line team, to thoroughly learn their specialist ERP & CRM software on the job, before progressing on to 2nd line support in your future career here.

So you will play a vital role as the first point of contact, and will deliver a great support service to your clients, building up relationships and providing an excellent level of support via telephone, email, web chat and remote login, meeting your agreed SLA's, documenting issues and making sure wait times are kept to a minimum.

Any basic knowledge of accounting or bookkeeping software (or a course or qualification) would be useful, and any basic knowledge of SQL or SQL Server would also be a bonus, but these are by no means essential, some experience of application software support is the key along with a great telephone manner and lots of enthusiasm.

Their software solution has many features and covers order processing, spare parts, servicing, CRM, rental & hire, sales, invoicing, job orders, project costing, mobile apps, and billing. It has pretty interfaces and dashboards, and is built on the latest Windows, .Net and SQL Server technology integrating fully with standard accounting packages. It will move to becoming an entirely cloud based solution later this year. The clients love it as it is friendly, full of great features and easy to use.

You will have a love of technology and you enjoy talking to customers and problem solving. You have lots of energy, are keen to learn and can handle yourself well when the pressure is on. You should live within 45 minutes commuting distance of Coventry.

This is a busy environment which will keep you occupied and motivated. Career prospects are excellent, they treat their staff very well, and many people have been with the company for over 10 years which is testament to the way they are looked after and the progression here.

For further details please contact Jake King or Carolyn MacLurg at Ambis Resourcing.