Software Trainer / Training Consultant

This new role is for a Software Trainer who is bright, energetic, and cheerful and gets on well with people at all levels and is happy to travel again when allowed, and where necessary. The job is working for a brilliant niche software company of around 100 people, who have been in business for 30 years and have a great ERP solution that covers purchasing, sales order processing, finance, warehouse management, EDI, e-commerce, stock control, CRM & sales. It's sold on premise and in the cloud and is available for mobiles and tablets.

Salary to £35k, plus car allowance. They are also flexible about working hours, which is the new norm, but you will need to be in the office fairly regularly so proximity to the St. Albans / Watford / Hemel Hempstead area is important.

They are looking for someone local, ideally within 60 minutes' drive of St. Albans who is passionate about software training, happy running training courses via WebEx, and when allowed again, in their head office and sometimes out on client site. These sessions could be small or large groups or on a one to one basis. Ideally they would like you to have a training qualification, such as "Train the Trainer".

As an ERP Training Consultant you will be helping customers from the go-live stage of the implementation process. This could involve you working with client employees from the accounts team, to sales people, till staff, and warehousing people and the MD and FD. The system will already have been configured so you will be showing them all the elements they need to do their job. Every set up is different as every client wants the ERP software configured specifically for them.

You will be responsible for updating existing course material to keep in line with new releases of the software, as well as developing new courses, and will write and update user manuals, document your training sessions, and keep appropriate records. The role is nice as it is varied, and there could be an element of project management from time to time, and some client support, but predominately it will be training. You will probably take one day a week writing up your notes from your training sessions and informing the implementation consultants of any changes that are required or problems that have been encountered.

Initially you will spend time learning about the ERP software and getting to know the implementation team. They are looking for someone who has previously delivered quality software training - that could be anything from ERP to CRM software, legal, property, DMS, clinical, field service, pensions, service management, or estate agents' software, to regular IT software such as MS Office or Windows etc.

You will be someone who recognises the need to get the clients and users to learn and absorb as much about the software as possible, who has a warm approach, is patient, a good listener, approachable and confident, and can explain technical stuff in layman's terms. You will have experience of delivering software training courses and writing up course materials, as well as professional communication. You are a great organiser and you find it easy to learn new software.

This is a job for an IT Trainer who really likes training! It is for someone who finds it important that the customer learns how to use the software really well and takes pride in teaching them the nuts and bolts. It is vital you have a warm personality, and that you enjoy dealing with people and getting to know them. You are cheerful, positive and happy by nature.

Ideally you live within a 60 minute commute of St. Albans and are happy to travel sometimes when that it allowed again. If this has got you interested, speak to Jake King or Carolyn MacLurg at Ambis or send us your CV.