Application Support - IFS ERP Solutions

This high growth ERP solutions reseller needs a savvy Application Support Consultant with 1st, 2nd and preferably 3rd Line Support experience, at least two years' experience of IFS ERP software, who can schedule work for the support team and supervise them, and liaise with the vendor for 3rd Line support queries. With nearly 20 years expertise in ERP, this thriving software company are the leading European partner and reseller for the IFS ERP software suite, and now have 4 European offices.

The job would suit someone who is inquisitive, enthusiastic and enjoys technical challenges; someone who likes to figure stuff out, is passionate about technology and software, and enjoys monitoring service levels, organising a team on a daily basis and creating knowledgebase articles for the ERP solution. IFS ERP and application support are the core skills. Salary to £45k - the role is fully remote anywhere in the UK (Derby is not relevant); there are very few occasions where you would have to go into the office.

This new position is 1st, 2nd and 3rd Line Application Support of the IFS solution, team supervision & organising and scheduling their daily workloads, functional analysis, and supporting IFS modules such as purchasing, inventory management, accounts & finance, supply chain, and asset management amongst others.

You can manage your time, take ownership of IFS ERP application support requests and see them through from logging the fault, root cause analysis, deep dive problem solving, fix and testing, to successful conclusion. That will involve working with the IFS Consultants, the vendor and other 3rd party partners for 3rd line support issues. You enjoy writing and creating knowledgebase articles and user guidance documents, and you get satisfaction from digging deep and talking through issues with clients, to find solutions to their problems.

The company is going from strength to strength and is financially strong with high growth potential. The MD is very hands on and knowledgeable and a great guy to work for. They have very low staff churn, which is a testament to the way he runs the business - it's a great place to work.

To find out more, contact Jake King or Carolyn MacLurg at Ambis Resourcing Partnership.